Solatis provides a tiered customer support system designed to ensure that all users receive appropriate assistance while offering enhanced service levels for premium subscribers and enterprise clients. All subscription plans include access to our comprehensive knowledge base featuring detailed documentation, video tutorials, and best practice guides that cover everything from basic operation to advanced workflows and integration scenarios. Basic plan subscribers receive standard support through our email ticket system with response times typically within 24 business hours, suitable for non-urgent questions and guidance. Pro plan subscribers benefit from enhanced support with response times within 12 business hours and access to scheduled technical consultations for more complex implementation questions. Premium plan customers receive priority support with response times within 4 business hours, access to live chat during business hours, and dedicated technical consultations to optimize their usage of the platform. Enterprise clients enjoy our most comprehensive support package including 24/7 emergency support for critical issues, a dedicated customer success manager who proactively monitors account health and usage patterns, regular business reviews to identify optimization opportunities, and custom training sessions for new team members. All plans include access to our regular webinars covering new features, use case demonstrations, and tips for maximizing productivity with Solatis. Our support team comprises not just technical experts familiar with the platform but also knowledge management specialists who understand how to optimize information workflows in different organizational contexts. For specific technical integration challenges, enterprise clients can access our developer support team who provide guidance on API usage, custom integrations, and advanced deployment scenarios. This multi-layered approach ensures that every Solatis user has access to the support resources they need to succeed, with service levels that scale appropriately with subscription tiers.